FAQ

What does “KweneAura” mean?

KweneAura comes from two words:

Kwene — meaning trust in God

Aura — the light and presence we carry

Together, it reflects our belief that when faith leads, your glow becomes undeniable.

Are your products safe for all skin types?

Yes. Our formulas are gentle, clean, and effective for all skin types, including sensitive skin.

Are your products natural or organic?

We use high-quality natural ingredients, botanicals, and effective actives. We avoid harsh chemicals and unnecessary additives.

Are your products handmade?

Yes. Many of our products are handcrafted in small batches to maintain freshness, purity, and quality control.

How long will it take to see results?

Most customers notice:

- Hydration & glow: 7–14 days

- Brightening: 3–4 weeks

- Dark spots & texture: 4–8 weeks

Do you offer international shipping?

Yes. We ship within the United States, and international shipping is available or coming soon depending on your location.

How long does shipping take?

Orders are processed within 3 business days.

Delivery takes 3–7 business days.

What is your return or exchange policy?

All sales are final. If damaged or incorrect, contact us within 48 hours.

Are your products pregnancy-safe?

Most products are safe and gentle, but please consult your healthcare provider.

How do I know which products are right for me?

You can reach us at:

support@kweneaura.com

kweneaurabrand@gmail.com

Do your products help with dark spots or hyperpigmentation?

Yes. GlowEven Body Milk, Radiant C Serum, Radiant C Oil, Snail Serum, and Exfoliating Scrub target brightening and even skin tone.

Can I use KweneAura with my current skincare routine?

Yes. Products layer well. Alternate strong actives to avoid irritation.

Shelf Life:

12–24 months. Best within 6–12 months after opening.

Are your products scented?

Light natural scents. No heavy synthetic fragrances.

Payment Methods:

Debit/credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, Afterpay.

Can I cancel or change my order?

Orders cannot be canceled once payment goes through.

Can I track my order?

Yes, tracking is provided after shipping.

Wholesale Orders:

Email kweneaurabrand@gmail.com or support@kweneaurabeauty.com

Storage:

Cool, dry place away from sunlight.

If skin reacts:

Stop use immediately. Patch test recommended.

Ingredients avoided:

No parabens, sulfates, phthalates, mineral oil, harsh chemicals, or heavy synthetic fragrances.

Cruelty-free:

We do not test on animals.